AMBULANCE SERVICES IN KENYA

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AT-A-GLANCE

  • IN CASE OF EMERGENCY: DIAL 999
    • But you may want to check out some of these other numbers if you’re in the area
  • Kenyan emergency care has come farther than the majority of African EMS systems, but there’s still a long ways to go
  • While St. John Ambulance and the Kenyan Red Cross are recognized providers of emergency medical services in Kenya, “Most patients are transferred to hospitals by private means, for instance by car, truck, or taxi, among others. Few present to emergency centers (ECs) by ambulance (whether truck or aircraft) given their scarcity and the lack of a well-connected, reliable central dispatch system.” (Wachira, 2011)

SCOREBOARD

% of Seriously Injured Patients Transported by Ambulance

<10%

[Source: 2013 Global Status Report on Road Safety, WHO]

Road Traffic Injury Deaths
(per 100,000 population)

  • Kenya
  • Russia
  • United States

[Source: 2015 Global Status Report on Road Safety, WHO]

Reported Homicides
(per 100,000 population)

  • Kenya
  • Russia
  • United States

[Source: 2014 Global Status Report on Violence Prevention, WHO-UNDP]

CAN I CALL AN AMBULANCE IN KENYA?

HOW DO I CALL FOR HELP?

The toll-free number for emergency services in Nairobi is 999, including for ambulance, fire and EMS, according to the government. However, there is no guarantee that calling this number will result in finding rapid access to trained prehospital providers.

CAN I CALL FOR HELP ANYWHERE?

No. Calling 999 will likely only be possible in Nairobi. See below for other numbers in and out of Nairobi.

WHAT OTHER EMERGENCY NUMBERS CAN I CALL?

GROUND AMBULANCE SERVICES IN KENYA

KIAMBU

  • MediCross:
    • Ananas Mall: +254 797 106 685
    • Juja City Mall: +254 722 745 722

MOMBASSA

NAIROBI

NAKURU

 

AIR AMBULANCES IN KENYA

NAIROBI (Wilson Airport)

WHAT ABOUT IN DISASTERS?
ARE THE RESPONDERS TRAINED?

Though quality of care and training is difficult to determine, Kenya has multiple training centers offering a range of course for multiple types of first responders:

HOW WILL I BE TRANSPORTED?

According to the 2004  Service Provision Assessment (SPA), about 9 out of 10 primary hospitals, 6 out of 10 health centres, and very few dispensaries under government management had on-site transport available for emergencies.15 On the other hand, districts reported that close to 86% of the NGO and private health facilities had on-site transport available for emergencies. …To compound the problem only 16% of health facilities across the country have and use referral forms essential to the communication of vital patient information15; half of facilities in Nairobi province have referral forms, in contrast to only 1% of in North Eastern province.” (Wachira, 2012)

WHERE WILL I BE TRANSPORTED TO?

There are 6,600 health facilities across Kenya, 51% of which are in the public sector (Wachira, 2011)

HOW WILL I PAY?

St. John Ambulance offers Ambulance Coverage insurance at annual rates (read more here)

ADDITIONAL INFO

GOVERNMENT OVERSIGHT

Kenyan Council of Emergency Medical Technicians (KCEMT) “was established in 2008 and is now the sole professional body setting national standards, regulating EMS training, and lobbying for formal recognition of EMTs in Kenya.” (Wachira, 2011)

The government also has an Emergency Services website which lists information on ambulance providers.

HISTORY
REFERENCES
  • Matheka DM et al: “Road traffic injuries in Kenya: a survey of commercial motorcycle drivers.” Pan African Medical Journal. 2015; 21:17
  • Wachira BW, Wallis LA, Geduld H. “An analysis of the clinical practice of emergency medicine in public emergency departments in Kenya.” Emerg Med J
  • Wachira B et al: “The state of emergency care in the Republic of Kenya.” Afr J Emerg Med. 2011 Dec;1(4):160–165.
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