EMERGENCY MEDICAL AND AMBULANCE SERVICES IN KENYA

AT-A-GLANCE

DIAL 999 TO CALL AN AMBULANCE IN KENYA

  • But you may want to check out some of these other numbers in our Kenya EMS Coverage Map to have just in case
  • Kenyan emergency care has come farther than the majority of African EMS systems, but there’s still a long ways to go
  • While St. John Ambulance and the Kenyan Red Cross are recognized providers of emergency medical services in Kenya, “Most patients are transferred to hospitals by private means, for instance by car, truck, or taxi, among others. Few present to emergency centers (ECs) by ambulance (whether truck or aircraft) given their scarcity and the lack of a well-connected, reliable central dispatch system.” (Wachira, 2011)
  • The advent of private ambulance services could be helping to off-set the burden of care on public ambulance providers, but could also be taking their only paying customers, too

EMS Coverage Map: Kenya
EMS Coverage Map: Kenya

Return to the Global EMS Database home page

HOW CAN I CALL AN AMBULANCE IN KENYA?

HOW DO I CALL FOR HELP?

DIAL 999 TO CALL AN AMBULANCE IN KENYA

999 is the toll-free number for emergency services in Kenya, including for ambulance, fire and EMS, according to the government. However, there is no guarantee that calling this number will result in finding rapid access to trained prehospital providers. Please consult our Kenya EMS Coverage Map to find other ambulance providers in your area.

CAN I CALL FOR HELP ANYWHERE?

No. Calling 999 will likely only be possible in Nairobi. See below for other numbers in and out of Nairobi.

Regarding public ambulance services: “Among key interviewers, there was discrepancy regarding community awareness of the emergency phone number: Some thought the community was generally aware that a national emergency number was available; others thought that the majority of community members did not have knowledge of this number. Among participants, very few respondents reported an awareness of an emergency phone number. Of those who were aware, the emergency phone number was described as “inefficient,” “never in use,” and “does not go through.” Key interviewers reported that non-government emergency telephone numbers existed often operated by private first response organizations. However, none of the participants were aware of or had used these resources.” (Wesson 2015)

 

Regarding private ambulance services: According to a presentation by E-Plus, their private ambulance service is accessible by dialing 1199, and currently offers:

  • A fleet 0f 128 “ambulances across Kenya in 74 stations
    • 116 Basic Life Support (BLS) units
    • 12 Advanced Life Support (ALS) units
  • Sub-contracting 52 ambulances to 6 counties

On average, E-Plus reports receiving 580 calls per day.

WHAT OTHER EMERGENCY NUMBERS CAN I CALL?

GROUND AMBULANCE IN KENYA

KIAMBU

  • MediCross:
    • Ananas Mall: +254 797 106 685
    • Juja City Mall: +254 722 745 722

MOMBASSA

NAIROBI

  • Official public access numbers:
    • 999
    • 020-2222181
    • 020-2222182
    • 020-2344599
  • AAR Healthcare
    • Central: +254 731 191 070
    • Donholm: +254 733 881 420
    • Embakasi: +254 733 888 259
    • Kasarani: +254 731 191 076
    • Mountain Mall: +254 733 888 258
    • Ngong Road: +254 730 655 000
    • Sarit Center: +254 731 191 064
  • Avenue Rescue Services: +254 203 743 858
  • E-Plus Ambulance: 1199 / +254 700 395 395 or 738 395 395
    • E-Plus reports to have “a fleet of 128 ambulances all over the country … spread over 74 stations”
    • Precise locations of those ambulances however were not located online, though many are presumed to be housed in Kenyan Red Cross stations given the formal business arrangement between the two providers
  • KK Security: +254 203 882 920
  • Medicross:
    • Gateway Mall: +254 730 730 000
    • Ngong Road:+254 797 106 676
  • Nairobi West Hospital: +254 202 320 705
  • Swift Paramedics: 254 722 816 138
  • XFOR Security Solutions Ltd: +254 202 009 999

NAKURU

 

AIR AMBULANCE IN KENYA

NAIROBI (Wilson Airport)

WHAT ABOUT IN DISASTERS?
ARE THE RESPONDERS TRAINED?

Though quality of care and training is difficult to determine, Kenya has multiple training centers offering a range of course for multiple types of first responders:

HOW WILL I BE TRANSPORTED?

“According to the 2004  Service Provision Assessment (SPA), about 9 out of 10 primary hospitals, 6 out of 10 health centres, and very few dispensaries under government management had on-site transport available for emergencies.15 On the other hand, districts reported that close to 86% of the NGO and private health facilities had on-site transport available for emergencies. …To compound the problem only 16% of health facilities across the country have and use referral forms essential to the communication of vital patient information15; half of facilities in Nairobi province have referral forms, in contrast to only 1% of in North Eastern province.” (Wachira, 2012)

WHERE WILL I BE TRANSPORTED TO?

There are 6,600 health facilities across Kenya, 51% of which are in the public sector (Wachira, 2011)

HOW WILL I PAY?

St. John Ambulance offers Ambulance Coverage insurance at annual rates (read more here)

E-Plus offers two plans:

  • Family membership @kes.6000/per year
  • Individual membership @kes.3000/ per year

ADDITIONAL INFO

COMMON EMERGENCIES AND RECOMMENDED VACCINATIONS

Common Emergencies in Kenya

  • Road Traffic Injuries
  • Inter-Personal Violence
  • Hurricanes
  • Drownings
  • Zika Virus is also a risk in Kenya: 
    Alert - Level 2, Practice Enhanced Precautions

    Read the CDC’s Zika Travel Notice for more info

 

Recommended Vaccinations for Kenya

According to the US Centers for Disease Control and Prevention (CDC), different groups of travelers will require different vaccinations for travel in Guatemala:

  • All Travelers
    • Measles-mumps-rubella (MMR) vaccine
    • Diphtheria-tetanus-pertussis vaccine
    • Varicella (chickenpox) vaccine
    • Polio vaccine
    • Your yearly flu shot
  • Most Travelers
    • Hepatitis A
    • Typhoid
  • Some Travelers
    • Cholera
    • Hepatitis B
    • Malaria
    • Meningitis
    • Rabies
    • Yellow Fever – “Yellow fever is a risk in certain parts of Kenya, so CDC recommends the yellow fever vaccine for travelers 9 months of age or older to these areas.

Read more about travel in Kenya at the CDC website:  https://wwwnc.cdc.gov/travel/destinations/traveler/none/kenya/ (Last accessed: Aug. 7, 2017)

GOVERNMENT OVERSIGHT

Kenyan Council of Emergency Medical Technicians (KCEMT) “was established in 2008 and is now the sole professional body setting national standards, regulating EMS training, and lobbying for formal recognition of EMTs in Kenya.” (Wachira, 2011)

The government also has an Emergency Services website which lists information on ambulance providers.

HISTORY

Many Kenyan EMS professionals will point to the 1998 US Embassy bombings in Nairobi as the advent of formal emergency medical services in Kenya.

REFERENCES
  • Burke TF et al: “Emergency and urgent care capacity in a resource-limited setting: an assessment of health facilities in western Kenya.BMJ Open. 2014;4(9):e006132.
  • Matheka DM et al: “Road traffic injuries in Kenya: a survey of commercial motorcycle drivers.Pan African Medical Journal. 2015; 21:17
  • Wachira BW, Wallis LA, Geduld H. “An analysis of the clinical practice of emergency medicine in public emergency departments in Kenya.Emerg Med J
  • Wachira B et al: “The state of emergency care in the Republic of Kenya.” Afr J Emerg Med. 2011 Dec;1(4):160–165.
  • Wesson HKH et al: “Trauma systems in Kenya: A qualitative analysis at the district level.” Qualitative Health Research
    2015;25(5):589–599.
LINKS

SCOREBOARD

% of Seriously Injured Patients Transported by Ambulance in Kenya, 2013

<10%

[Source: 2013 Global Status Report on Road Safety, WHO]

Road Traffic Injury Deaths
(per 100,000 population)

  • Kenya
  • Russia
  • United States

[Source: 2015 Global Status Report on Road Safety, WHO]

Reported Homicides
(per 100,000 population)

  • Kenya
  • Russia
  • United States

[Source: 2014 Global Status Report on Violence Prevention, WHO-UNDP]

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