Beacon Emergency Dispatch

MOBILE DISPATCHING FOR FIRE SERVICES

Dispatch and coordinate firefighters on any phone

Send alerts from the fire station anywhere

Beacon is a text message-based emergency dispatching platform for emergency responders and agencies that need better communications.

Designed by Trek Medics International, Beacon makes fire service dispatching possible anywhere there’s a mobile phone signal by relaying requests for emergency assistance as text messages to the nearest trained responders — with or without internet and on any mobile phone. Beacon automates the dispatching process by guiding the nearest available fire department personnel to quickly locate, triage and request additional fire service resources when necessary.

Beacon also has two response modes: One with medical transport options and the other without.

Beacon Mobile App v3.0 - Initial Alert Details
Beacon Mobile App v3.0 - Proceed to Location
Beacon Mobile App v3.0 - Confirm Additional Resources
Beacon Mobile App v3.0 - Confirm Hospital Transport
Beacon Mobile App v3.0 - Confirm Hospital Arrival
Beacon Mobile App v3.0 - Response Times Summary
download Beacon Emergency Dispatch on the Google Play store

* Step 5 “Confirm Transport” is included in the EMS sequence for fire departments with EMS response. Fire departments without EMS response can change the settings to remove the Hospital Transport option.

launch the beacon platform today

1. CREATE AN AGENCY ACCOUNT

If you’re an Agency Manager and would like full access to the Beacon platform, click on the button below and register today!

  • Beacon Emergency Dispatch v3.0 Dashboard Image

2. INSTALL THE RESPONDER MOBILE APP

If you’re a responder with an agency that’s already using the Beacon Dispatch platform, download the Beacon Mobile App today for iOS or Android by clicking the link below!

Beacon Mobile App v3.0 - Initial Alert Details
Beacon Mobile App v3.0 - Proceed to Location
Beacon Mobile App v3.0 - Confirm Additional Resources
Beacon Mobile App v3.0 - Confirm Hospital Transport
Beacon Mobile App v3.0 - Confirm Hospital Arrival
Beacon Mobile App v3.0 - Response Times Summary
download Beacon Emergency Dispatch on the Google Play store

STILL HAVE QUESTIONS?

If you’re looking for help setting up Beacon, watch the videos below.

If you have questions about Beacon operations, read our manuals and FAQ.

If you still have questions, send us an email using the contact form below.

Beacon helps fire departments overcome three fundamental challenges in delivering rapid response whenever it’s needed:

1. BEACON COORDINATES FIRE FIGHTERS IN OR OUT OF THE STATION

Whether you’re responding from the station with five firefighters, or you’re alerting 100 volunteer firefighters in several towns, Beacon reduces the need for redundant, time-consuming and error-prone radio chatter by automating the predictable aspects of fire department dispatching through any kind of mobile phone

2. BEACON REDUCES RESPONSE TIMES

Beacon decentralizes emergency dispatching so that any fire personnel carrying a mobile phone can be dispatched to emergency incidents, enabling responders to get on scene well ahead of the fire engine and giving them the ability to request additional resources from their own phones

3. BEACON REDUCES TECHNOLOGY COSTS

Mobile phones have radically changed the landscape and Beacon is taking full advantage of the opportunity. Whether you have legacy CAD systems, or you have no system, Beacon offers a comprehensive dispatching solution that will easily integrate with whatever existing communications you have

Beacon Emergency Dispatch Platform

HOW IT WORKS

FIRE RESCUE RESPONSE

1. EMERGENCY ALERT

A dispatcher receives a call from a witness to an emergency incident, collects their information and sends it as a text message alert to all available responders.

2. RESPONDER DISPATCH

After receiving replies from available resources, Beacon determines the nearest and most appropriate vehicles and personnel according to the dispatchers criteria, and instructs those responders to proceed to the incident location.

3.  CONFIRM ON-SCENE

Once the responders have located the patient(s), they inform Beacon that they are on-scene.

4. REQUEST MORE RESOURCES

The first responder to confirm arrival on-scene is marked as “Incident Commander’ and is given the option to request additional resources according to needs encountered on-scene.

5. HOSPITAL TRANSPORT*

When transport has been confirmed, the responder indicates to Beacon which facility they’ll be going to, with how many patients, and what their expected arrival will be.

6. PATIENT HANDOVER

While the patient is being transferred to the appropriate facility and advanced notification message is sent to the receiving hospital, including additional options for online medical direction.

* Step 5 “Confirm Transport” is included in the EMS sequence for fire departments with EMS response. Fire departments without EMS response can change the settings to remove the Hospital Transport option.