MOBILE DISPATCHING FOR FIRE SERVICES
Dispatch and coordinate firefighters on any phone
Send alerts from the fire station anywhere
Beacon is a text message-based emergency dispatching platform for emergency responders and agencies that need better communications.
Designed by Trek Medics International, Beacon makes fire service dispatching possible anywhere there’s a mobile phone signal by relaying requests for emergency assistance as text messages to the nearest trained responders — with or without internet and on any mobile phone. Beacon automates the dispatching process by guiding the nearest available fire department personnel to quickly locate, triage and request additional fire service resources when necessary.
Beacon also has two response modes: One with medical transport options and the other without.
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1. CREATE AN AGENCY ACCOUNT
If you’re an Agency Manager and would like full access to the Beacon platform, click on the button below and register today!
Beacon helps fire departments overcome three fundamental challenges in delivering rapid response whenever it’s needed:
1. BEACON COORDINATES FIRE FIGHTERS IN OR OUT OF THE STATION
Whether you’re responding from the station with five firefighters, or you’re alerting 100 volunteer firefighters in several towns, Beacon reduces the need for redundant, time-consuming and error-prone radio chatter by automating the predictable aspects of fire department dispatching through any kind of mobile phone
2. BEACON REDUCES RESPONSE TIMES
Beacon decentralizes emergency dispatching so that any fire personnel carrying a mobile phone can be dispatched to emergency incidents, enabling responders to get on scene well ahead of the fire engine and giving them the ability to request additional resources from their own phones
3. BEACON REDUCES TECHNOLOGY COSTS
Mobile phones have radically changed the landscape and Beacon is taking full advantage of the opportunity. Whether you have legacy CAD systems, or you have no system, Beacon offers a comprehensive dispatching solution that will easily integrate with whatever existing communications you have
HOW IT WORKS
FIRE RESCUE RESPONSE
1. EMERGENCY ALERT
A dispatcher receives a call from a witness to an emergency incident, collects their information and sends it as a text message alert to all available responders.
2. RESPONDER DISPATCH
After receiving replies from available resources, Beacon determines the nearest and most appropriate vehicles and personnel according to the dispatchers criteria, and instructs those responders to proceed to the incident location.
3. CONFIRM ON-SCENE
Once the responders have located the patient(s), they inform Beacon that they are on-scene.
4. REQUEST MORE RESOURCES
The first responder to confirm arrival on-scene is marked as “Incident Commander’ and is given the option to request additional resources according to needs encountered on-scene.
5. HOSPITAL TRANSPORT*
When transport has been confirmed, the responder indicates to Beacon which facility they’ll be going to, with how many patients, and what their expected arrival will be.
6. PATIENT HANDOVER
While the patient is being transferred to the appropriate facility and advanced notification message is sent to the receiving hospital, including additional options for online medical direction.
* Step 5 “Confirm Transport” is included in the EMS sequence for fire departments with EMS response. Fire departments without EMS response can change the settings to remove the Hospital Transport option.