Why can’t I see the location of other Responders?
For Mobile App Users Both Android and iOS devices have a number of restrictions in place to make sure that mobile app users are only sharing their location when desired. The following criteria [...]
Why am I not receiving alerts on my device?
Link Both Android and iOS have implemented restrictions on how mobile apps can receive push notifications (i.e., “Alerts”) that effect different devices in different ways. If you are [...]
When I open the app, all I see is a gray screen
You, or someone in your agency account, is likely still using the Beacon mobile app v3.3. Log out, delete v3.3 and install v4.0 for Android or iOS.
I requested a Maximum of one Responder, but two were accepted
This is because of the Transport Modes of the different Responders. Beacon will allow at least one vehicle capable of patient transport (e.g., ambulance, car, boat) to be assigned to each [...]
When I open the app after getting the alert, I can’t see the Incident Location on the map and/or view the Incident Card
If you can’t locate the incident marker on the map and/or if you can’t view the Incident Card, the Dispatcher did not add an incident marker to the map when they created the incident. [...]
When I click on the address in the sidebar, nothing happens
If you can’t locate the incident marker on the map, that’s likely because the Dispatcher did not add an incident marker when they created the incident.
Why does Beacon skip/drop messages sometimes?
There are several things that could cause Beacon to skip messages: Technical Error: If you’re using Beacon by SMS, it might be because of the local infrastructure, for example: The mobile [...]
Why does the incident stay open after I complete it?
Incidents can be closed in three ways: All the responders complete the incident The dispatcher cancels the incident manually The Confirmation Windows close* If you’re using Beacon to run [...]
My app settings keep changing back to DATA when I switch it to SMS
If you want to change your Messaging configuration from DATA to SMS, follow these steps: Go to the Settings screen in your app Click on the Messaging option Select SMS from the pop-up Close the [...]
