My dashboard map is all blue

If you have just created a new account it’s possible your map may appear all blue on both the dispatch dashboard and the mobile app.

This is likely because your map’s latitude / longitude are set to 0˚, 0˚, placing you in the middle of the Atlantic Ocean off the western coast of Africa. If this is the case, the map will continue to focus at these coordinates until you change them.

To resolve this issue:

1. Open the Main Menu
2. Click on Settings
3. Click on Catchment Area Map
4. Point and click to place the Map Marker where you want your map to focus
5. Click Save