Why does the incident stay open after I complete it?

Incidents can be closed in three ways:

  1. All the responders complete the incident
  2. The dispatcher cancels the incident manually
  3. The Confirmation Windows close*

If you’re using Beacon to run simulations, it’s very likely you’re going to move through the incident very quickly — faster than in real life. This will result in you completing the incident before the Confirmation Windows close, so the incident will stay open until the Confirmation Windows close.

*To learn more about the importance of Confirmation Windows, see: Dispatch Automation on the Settings page


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