We’re seeing different maps
It’s possible your Responders are seeing a random map in their mobile app that’s different than your catchment area.
To make sure Responders are seeing the same map as Dispatchers are, they have to be in the same data center.
The best way to ensure this is to add your Responders to the website before they register their phones through the mobile app.
If Responders register their phones through the mobile app first, they are put in a generic Data Center, called “Registration”. The map they see in their app is coming from the Registration Data Center
To resolve this:
Please send us an email to [email protected] with the Responder’s Name and Phone Number, and the Data Center you want them registered in. Or, if you have lots of Responders with the same issue, we can also give you access to the Registration Data Center where you can find your Responders and transfer them to your own Data Center.