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    Improve emergency care anywhere | Developers of the Beacon Emergency Dispatch Platform Improve emergency care anywhere | Developers of the Beacon Emergency Dispatch Platform Improve emergency care anywhere | Developers of the Beacon Emergency Dispatch Platform Improve emergency care anywhere | Developers of the Beacon Emergency Dispatch Platform
    • Home
    • About
      • Our Team
      • Emergency Profiles
    • Beacon
      • How It Works
      • Sign Up
      • Use Cases
        • Prehospital Emergency
        • Fire Departments
        • Disaster Response
        • Community Response
        • Opioid Overdose
        • Domestic Violence
        • Mental Health Crises
        • Emergency Obstetrics
        • Disability
      • Terms & Conditions
      • Privacy Policy
    • Resources
      • Programs
      • Blog
      • Media
      • Global EMS Database
      • Emergency Calendar App
      • Videos
      • 2020 Annual Report
      • GitHub
    • Donate
    • ESP

    Faqs

    Home » Faqs

    ¿Por qué no utiliza Beacon la ubicación GPS para asignar al respondedor más cercano?

    September 8, 2021

    Si alguna vez usó Uber o Lyft, sabe que estas aplicaciones para compartir viajes usan GPS para encontrar el conductor más cercano a usted, por lo que tiene sentido que Beacon también pueda hacer [...]

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    Why doesn’t Beacon use GPS to find the Responder that’s closest?

    September 8, 2021

    If you’ve ever used Uber or Lyft, you know that these ride-sharing apps use GPS to find the driver that’s closest to you, so it makes sense that Beacon should be able to do that, too, [...]

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    ¿Por qué no puedo ver la ubicación de los otros respondedores?

    August 25, 2021

    Para Usuarios de la Aplicación Móvil Tanto los dispositivos Android como los iOS tienen ciertas restricciones para asegurar que los usuarios comparten su ubicación solamente cuando así lo deseen. [...]

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    ¿Por qué no estoy recibiendo las alertas en mi dispositivo?

    August 23, 2021

    Tanto Androide como iOS han implementado restricciones en la manera que las aplicaciones reciben las notificaciones “PUSH” (ej. “Alertas”) que se manejan de diferentes [...]

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    Why can’t I see the location of other Responders?

    August 12, 2021

    For Mobile App Users Both Android and iOS devices have a number of restrictions in place to make sure that mobile app users are only sharing their location when desired. The following criteria [...]

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    Why am I not receiving alerts on my device?

    August 10, 2021

    Link Both Android and iOS have implemented restrictions on how mobile apps can receive push notifications (i.e., “Alerts”) that effect different devices in different ways. If you are [...]

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    When I open the app, all I see is a gray screen

    September 9, 2020

    You, or someone in your agency account, is likely still using the Beacon mobile app v3.3. Log out, delete v3.3 and install v4.0 for Android or iOS.

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    I requested a Maximum of one Responder, but two were accepted

    September 9, 2020

    This is because of the Transport Modes of the different Responders. Beacon will allow at least one vehicle capable of patient transport (e.g., ambulance, car, boat) to be assigned to each [...]

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    When I open the app after getting the alert, I can’t see the Incident Location on the map and/or view the Incident Card

    September 8, 2020

    If you can’t locate the incident marker on the map and/or if you can’t view the Incident Card, the Dispatcher did not add an incident marker to the map when they created the incident. [...]

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