Beacon Responder is the companion app to the Beacon Dispatcher platform and allows emergency responders to receive and reply to incident alerts anywhere. The app provides real-time communication and incident updates when Internet is available and can also seamlessly switch to SMS mode when there’s no Internet connection . By using Beacon Responder, emergency response agencies can reduce response times, streamline end-to-end coordination of their emergency operations, and improve incident outcomes.
If you’re having trouble receiving SMS, it may have to do with an issue with your local telecom carrier so please send us an email at [email protected] and we’ll be glad to help you sort it out.
- First create a Beacon Dispatcher account. Be sure to register your name and phone number in your agency account. Contact [email protected] if you missed this step and your account is not working.
- Register your responders to begin using Beacon via SMS. If you’d like to use the mobile app, it’s available for Android and iOS devices, but you need to send us an email to get the link to download.
*Please note: Dispatcher and Responder accounts are separate. Responders download the mobile app; Dispatchers log in to the web pages.
How It Works
Download the app and sign up to connect to your agency's account
Switch your availability status to "On-Duty" in Settings
Receive alerts created through Beacon Dispatcher
Proceed to the emergency site and coordinate with other local responders
Complete the incident and be ready for the next alert