Mobile App Settings

The Settings page allows responders to configure the app and manage their status.

Navigation: Settings Page
Note: Settings that do not have a dropdown arrow cannot be changed/configured through the mobile app

  • Beacon Phone Number — The phone number that was used to pair your device with the Beacon app. This is also the number used to send and receive alerts from Beacon by SMS when in SMS Mode.
  • Your Phone Number — The phone number you used to register your device with Beacon. This is also the number the number that Beacon will send and expect to receive SMS from when you’re interacting with Beacon in SMS Mode.
  • Beacon Server — The Beacon server instance that your agency account is connected.
  • Availability — Allows you to set your duty status to On-Duty (shown as a green icon) or Off-Duty (shown as a gray icon).
  • Responder Type —  Allows you to select which response workflow messages you’ll receive. You have four options:
    • Patient Transport — Recommended for responders who transport patients, like ambulance personnel
    • Response Only — Recommended for responders who do not transport patients, like firefighters, search-and-rescue, community responders, etc.
    • Animal Transport — Recommended for animal rescue that involves animal transport
    • Transfer / Delivery — Recommended for responders who are making scheduled and/or non-urgent transfers and deliveries
    • Read more here to learn about different Responder Types and their message workflows
  • Transport Mode —  Allows you to select your transport mode.
  • Map — The mapping provider is set by your administrator through the Beacon web pages to either Google Maps or Open Street Map. If Google Maps has been set, you’re able to choose between the standard Road Map or the Satellite Map. Open Street Map doesn’t have a satellite map enabled.
  • Language — Sets the language you want displayed in the mobile app as well as SMS messages
  • GPS Tracking — Determines how frequently you allow Beacon to capture your GPS location. There are three options:
    • Always*
      • Shares your location every 60 seconds when not assigned to an incident; every 10 seconds when assigned to an incident; whenever you complete a step in the incident workflow, and; when the dispatcher clicks the “Ping” button on the web pages
    • Only During Incidents*
      • Shares your location only when assigned to an incident (every 10 seconds), whenever you complete a step in the incident workflow, and when the dispatcher clicks the “Ping” button on the web pages
    • Never
      • Your location is never shared
    • *Devices: In order for Beacon to capture your GPS location, iPhones and Android behave differently:
      • iPhone: The app must be open, but it can be in the background or foreground and the phone display can be on or off
      • Android: The app must be open in the foreground and the phone display must be on
    • Important: Unless otherwise instructed by your management, we recommend that you select “Only During Incidents” if your phone isn’t plugged into a constant power source in order to prevent the GPS tracking from quickly draining your battery.
  • Messaging — Describes how you will receive communications from Beacon
    • Data means you will receive messages and alerts through the mobile app via push notifications
    • SMS means you will receive alerts through your phones default text messaging app. When the phone is set to SMS Mode, you’ll see a yellow banner across the app screen that says SMS Mode Enabled
      • Another way to switch from Data to SMS is to send 789 to the Beacon number as an SMS message. After you do this, you’ll get a reply message from Beacon saying “You have switched from Data to SMS messaging
      • *Important: It’s possible to have the Beacon mobile app (v4.0) set to SMS mode but still receive messages via data, too. If you see the SMS Mode Enabled banner but want to communicate with Beacon via the mobile app, change the Messaging settings back to Data in order to not accrue unnecessary SMS costs.
  • Click the Performance Report button to display your personal stats in the aggregate (i.e., “all-time”)

Send us an email to share how you think Beacon can help your service.