Beacon Emergency Dispatch Platform

Beacon Emergency Dispatch
Mobile App v3.0
First Responder Walkthrough

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GETTING STARTED

The Beacon Mobile App is an accompanying app to the Beacon Emergency Dispatch Platform. If your agency hasn’t yet signed up for an account, the app will only show you a few generic demo screens.

PURPOSE OF THE WALK-THROUGH

This walk-through was created to provide a brief overview of how to use the Beacon Mobile App. To learn about the comprehensive set of functions and features included in the app, please read the Beacon Mobile App v3.0 Manual for First Responders.

IMPORTANT: READ BEFORE DOWNLOADING

IMPORTANT: If your agency already has a Beacon account, make sure that your account administrator has created a profile for you through the Beacon Dispatch Website before you download and register the Beacon mobile app on your personal phone. You will know a profile was created for you when you see a map of your agency’s catchment area after registering through the mobile app.

If you see a map different than your agency’s in the mobile app, or you’re not receiving alerts after you’ve set your Availability Status to “ON-DUTY” in the app settings (and also double-checked that you registered the app with the correct phone number), follow these steps:

  1. Go to the app settings and set your Availability Status to “OFF-DUTY”
  2. Uninstall and delete the Beacon mobile app from your phone
  3. Ask your administrator to register your name and phone number through the Beacon Dispatch Platform (make sure they have the right phone number)
  4. Reinstall the app on your phone and then register your name and phone number through the mobile app (make sure you use the right phone number formatting with the correct country code)

The 5 Steps of Beacon Mobile App Dispatching

STEP 1. CONFIRM RESPONSE

This is the Home screen, showing no Active Incidents. When a new Incident Alert arrives, the Incidents counter will increase from 0, and red badges will appear over the Home and Incident tabs at the bottom.

To respond to a new Incident Alert from the Home screen, click on the Active Incidents tab (second from the left at the bottom of the screen)

You will see a screen that says Incident Alerts (shown here) including:

  • The incident location (marked by the red marker)
  • Your location (if you’ve given Beacon access to Location Services), and
  • The quickest route there.

To ignore this incident, click the Ignore button.

To confirm your willingness to respond, click on the Black Bar above Incident Alerts to read the details.

Next you’ll be shown the Incident Summary Card which shows all of the information about the incident provided by the dispatcher.

To confirm your ability to respond to this incident:

  • Click the Time Display next to Time Until Arrival
  • Use the popup counter that appear to enter your estimated time of arrival (ETA) in minutes and/or hours (not shown)
  • Click the Confirm button at the top of the time counter to close it
  • Then click the Confirm button at the bottom right of your screen

After submitting your ETA, Beacon will done of three things:

  1. Assign you to the incident and tell you to Proceed to Location
  2. Ask you to wait while it seeks other responders who may be closer and/or more suited to this incidents, or
  3. Tell you that you are not needed for this incident (or that you’ve replied too late)

STEP 2. CONFIRM ARRIVAL ON-SCENE

Responders who are assigned to an incident are given three choices in Step 2:

Option 1: Cancel

Clicking the Cancel button will remove you from this incident and reset your status to Available so you can receive new incident alerts.

Option 2: Unable to Locate

Clicking the Unable to Locate button will alert the dispatcher that you cannot find the incident location and/or the patient, and that you need more information. Once obtained, the updated location will be sent via chat and also reflected on the incident map.

Option 3: Confirm

Clicking the Confirm button will inform Beacon and your dispatcher that you’ve safely arrived on scene.

STEP 3. CONFIRM ADDITIONAL RESOURCES

The responder that confirms on-scene first will be sent a unique message asking if additional resources are needed. All other responders will skip to STEP 4 after they confirm on-scene.

Click the Incoming Resources button to see a status summary (not shown) of all other responders assigned to this incident, including their name, transport mode, and estimated time of arrival to the incident location.

To request additional resources, use the +/- counter to select the number of additional resources desired. Then click Confirm at the bottom of the screen.

If you don’t want to request additional resources, leave the +/- counter set at “0” and click Confirm at the bottom of the screen.

STEP 4. CONFIRM HOSPITAL TRANSPORT

To confirm that patients are being transported to a hospital follow these steps:

  1. Select the number of patients you will transport
  2. Select the destination facility
  3. Select your estimated time of arrival to the hospital in minutes
  4. Click the Confirm button

NOTE 1 – Advanced Notification: As soon you click the Confirm button, a text message will be forwarded to that hospital informing them that you are transporting patients to their facility. This message will include your name and phone number in case they need to contact you.

NOTE 2 – Duplicate Transports: If you are working with a crew where someone has already confirmed transport, you can avoid confirm duplicate transports by setting the patient counter to “0”, selecting the correct destination hospital, and then clicking the Confirm button.

If you will not be transporting patients to the hospital, click the No Transport button, and you’ll be advanced to the Incident Times Summary (Step 6).

STEP 5. CONFIRM HOSPITAL ARRIVAL

Responders who have confirmed Hospital Transport are given four choices in Step 5:

Option 1: Report a Delay

  1. Click the Clock icon on the left side
  2. Use the pop-up time counter to select the number of minutes your delay will require
  3. Click the Confirm button

Once you confirm the delay, an status update message will be sent to the individuals listed under that hospital informing them of your delay, as well as to those who have been added to the Notification List on the Beacon Dispatch pages.

Option 2: Request Assistance

Click the Life Preserver button on the right side if you require assistance. Once clicked, a message will be sent to your supervisors, other assigned responders, and the destination facility, informing them of your request for assistance and providing them with your contact information.

Option 3: Cancel Transport

Click the Cancel button if you need to cancel the transport prior to your arrival at the destination. After clicking, you will advance to the Response Times Summary.

Option 4: Confirm Hospital Arrival

Click the Confirm button when you have arrived at your destination

RESPONSE TIMES SUMMARY

Response Times Summary

At any point that a responder terminates their participation in an incident, they will be sent their Response Times Summary detailing the timestamps for each completed step. Receiving the Response Times Summary also indicates that a responder is no longer assigned to an incident, and is therefore eligible again to receive alerts for new incidents.

BEACON USE CASES

There are many ways to implement Beacon. Read more here to learn how Beacon can help you best.

ID 1106_Road Traffic Injury2 on Bugando Hill Mwanza_01-18-2016_TNZ_IMG
Prehospital Emergency Care
patient ambulance compartment
Referral Networks
Bed Transport for Woman in Labor - Sud, Haiti
Obstetrical Emergencies
Beacon Emergency Dispatch for Community Overdose Response
Community Overdose Response
Mobile Dispatching for Disaster Response and Search and Rescue
Disaster Response
Beacon Emergency Dispatch for Persons with Disabilities
Persons with Disabilities

Looking for more info? Visit our Beacon BEACON INFO page

The Beacon Mobile App was made possible thanks to generous support from:

Cisco Systems Corporate Social Responsibility
Twilio.org awards Trek Medics Impact Fund grant

Developed by:

Trek Medics International Logo

William Prescott, PhD Lead Software Engineer Mickey Cowden Software Engineer

And in partnership with:

Vision Point Systems

Lukas Keller and Matt Simmons Software Engineers