Beacon Emergency Dispatch Platform

Beacon Mobile App
First Responder Manual

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The 5 Steps of Beacon Mobile App Dispatching

STEP 1. CONFIRM RESPONSE

CONFIRM

To confirm that you can respond to the emergency:
  1. Use the counter to select your estimated time of arrival (ETA) in minutes
  2. Click CONFIRM
  3. Wait for Beacon to tell you if you have been assigned to the incident or not

If you have been assigned to the incident by Beacon, you will advance to STEP 2: CONFIRM ARRIVAL ON-SCENE, and will no longer be able to receive or reply to new incident alerts.   If you are not assigned, you will be sent a separate message saying you are not needed.

STEP 2. CONFIRM ARRIVAL ON-SCENE

Responders who are assigned to an incident are given three choices in Step 2:

CONFIRM

Click the CONFIRM button when you have located the patient

UNABLE TO LOCATE

Click the UNABLE TO LOCATE button if you cannot locate the patient. This will inform the Dispatcher that an updated location is needed. Once obtained, the updated location will be sent to you as a separate message

CANCEL

Click the CANCEL button when the incident is cancelled or if your participation is no longer needed. After cancelling, you will advance to the INCIDENT TIMES SUMMARY

STEP 3. CONFIRM ADDITIONAL RESOURCES

The responder that confirms on-scene first will be sent a status update from Beacon and then asked if additional resources are needed. All other responders will skip to STEP 4 after they confirm on-scene.

EN ROUTE

The En Route box describes the status of other responders who have also been assigned to your incident and are en route to the scene. The information in the box tells you the status of the other assigned responders to help decide if additional resources are needed, including:
  • Their vehicle type
  • Their estimated time of arrival

CONFIRM

If you want to request additional resources:
  • Select the number of additional resources you want using the counter
  • Click the CONFIRM button

If you don’t want additional resources:

  • Set the counter to “0”
  • Click the CONFIRM button

STEP 4. CONFIRM HOSPITAL TRANSPORT

CONFIRM

To confirm that patients are being transported to a hospital follow these steps:
  1. Select the number of patients you will transport
  2. Select the destination facility
  3. Select your estimated time of arrival to the hospital in minutes
  4. Click the CONFIRM button

NOTE 1 – Advanced Notification: As soon you click the Confirm button, a text message will be forwarded to that hospital informing them that you are transporting patients to their facility. This message will include your name and phone number in case they need to contact you.

NOTE 2 – Duplicate Transports: If you are working with a crew where someone has already confirmed transport, you can avoid confirm duplicate transports by setting the patient counter to “0”, selecting the correct destination hospital, and then clicking the CONFIRM button.

NO TRANSPORT

Click the NO TRANSPORT button if you will not be transporting patients to the hospital. After clicking, you will advance to the INCIDENT TIMES SUMMARY.

STEP 5. CONFIRM HOSPITAL ARRIVAL

Responders who have confirmed Hospital Transport are given four choices in Step 5:

CONFIRM

Click the CONFIRM button when you have arrived at your destination

REPORT DELAY

If you need to report a delay:
  1. Use the counter to select the number of minutes your delay will require
  2. Click the REPORT DELAY button

Once you click the Report Delay button, a message will be sent to the destination facility and to your supervisors informing them of your delay.

NEED ASSISTANCE

Click this button if you require assistance. Once clicked, a message will be sent to your supervisors, other assigned responders, and the destination facility, informing them of your need for assistance and providing them with your contact information.

CANCEL

Click the CANCEL button if you need to cancel the transport prior to your arrival at the destination. After clicking, you will advance to the INCIDENT TIMES SUMMARY

INCIDENT TIMES SUMMARY

INCIDENT TIMES SUMMARY

At any point that a responder terminates their participation in an incident, they will be sent an Incident Times Summary detailing the timestamps for each completed step.   Receiving the Incident Times Summary also indicates that a responder is no longer assigned to an incident, and is therefore eligible again to receive alerts for new incidents.

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BEACON USE CASES

There are many ways to implement Beacon. Read more here to learn how Beacon help you best.

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Prehospital Emergency Care
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Referral Networks
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Obstetrical Emergencies
Beacon Emergency Dispatch for Community Overdose Response
Community Overdose Response
Mobile Dispatching for Disaster Response and Search and Rescue
Disaster Response
Beacon Emergency Dispatch for Persons with Disabilities
Persons with Disabilities

Looking for more info? Visit our Beacon PFREQUENTLY ASKED QUESTIONS (FAQ) page

Beacon Mobile App developed by:

Trek Medics International Logo

William Prescott, PhD Lead Software Engineer Mickey Cowden Software Engineer

In partnership with:

Vision Point Systems

Matt Simmons and Lukas Keller Software Engineers

And thanks to a generous grant from:

Twilio.org awards Trek Medics Impact Fund grant