About Zone and Group Tags
Zone/Group* Tags help dispatchers be more selective in which responders receive broadcast alerts. They are especially useful if you have a large number of responders spread out across different geographic areas or with different attribute types (e.g., specialties, training, resources etc).
By using Zone/Group Tags when creating incidents, dispatchers can select which responders will receive broadcast alerts and which ones won’t.
*Please note: We use the terms “Zone” and “Group” interchangeably because they function the same way by allowing dispatchers to better organize their responders.
Step 3. Create an Incident Using Zone/Group Tags
To create an incident use Zone/Group Tags follow these steps:
- Open the Create New Incident Panel
- Find and place the Incident Map Marker on the correct location and confirm that the correct location appears in the Address Bar
- Click on the Zones/Groups hyperlink
- When the Dialogue Box appears, click on the Zone/Group Tag(s) to specify which Available Responders you want to send the Broadcast Alert to. The Selected Tag(s) will appear above in blue
- Click the Select button to save the Selected Tags
- After closing the Dialogue Box, the Selected Tags will appear here on the Create New Incident form. To remove them, click the “X” on their tag. To add additional tags, click on the hyperlink.
Here are some other points to keep in mind when using the Zone/Group Tags:
- Zone/Group Tags are very useful for specifying which Responders will receive Broadcast Alerts and which won’t
- When no Zone/Group Tags are selected, all Available Responders will receive the Broadcast Alert
- When one or more Zone/Group Tags are selected, only the Responders with those tags will receive the Broadcast Alert
- When all Zone/Group Tags are selected, Available Responders with no tags will not receive the Broadcast Alert
- If you select specific Zone/Group Tags, you can still assign Responders that don’t have those tags to an incident
- For example, if you Broadcast an Alert to Responders tagged with Zone-X, you can also assign a Responder tagged with Zone-Y
- When using Zone/Group Tags to organize responders by geographic area, tags should be given to Responders according to where they can respond, not where they live
- For example, if a Responder lives in Zone-A, but works in Zone-B, and is able to respond to Zone-C, then all three Zone Tags should be given to that Responder
- Zone/Group tags have no direct relation to Zones that are drawn using the map editing tools