- Admin Language — Set the language administrative pages will appear in
- Maps Providers — Pick which map provider you will use; these maps show up on both the Web Dashboard and in the Mobile App for responders. Only Google Maps allows satellite view
- Catchment Area Latitude/Longitude — This setting is used to set the default map view for both the Web pages and the Beacon mobile app. (If the map already has your position set, this was likely done when you first created your account.)
- Click the Drop Down next to the Latitude / Longitude coordinates to set the position of your map.
- Point and click where you would like to center the map
- Time Zone — Use this drop-down to set the correct time zone for your service. Your time is based on UTC / GMT time zone. (Link to Time Zone calculator)
- Data Center On? — To create incidents and send messages to responders listed in this data center, this must be set to On. Changing this setting to Off will prevent any incidents from being created.
With automated dispatching, you can crowdsource responders – similar to how Uber and Lyft crowdsource taxi drivers. Dispatch automation improves response times, resource allocation, and response coverage.
How to set up Dispatch Automation (in Settings):
- Maximum Number of First Responders (FRs) per Incident — the set limit on how many responders can be assigned to each incident. It’s a default setting and can be changed when creating a new incident
- Preferred ETA — determines which responders are preferred for an incident based on their ETA. When set at 10 minutes, responders with anon-scene ETA of 10 minutes or less will be assigned to the incident.
- Confirmation Window 1* — The least amount of time (minutes) you are willing to wait for responders to reply to an alert from Beacon
- Confirmation Window 2* — The greatest amount of time (minutes) you are willing to wait for responders to reply to an alert from Beacon
- Custom Incident Labels — Allows managers to customize the Incident Class, Category and Type labels that appear on the Create Incident page – e.g, “Emergency – Trauma: Motor Vehicle Collision”. (See Part D: Creating Incidents)
*For urban environments, the standard preferred ETA is 10 minutes or less. For rural environments, the standard preferred ETA is 20 minutes or more.
- Beacon Gateway Number — The phone number that Beacon uses to send and receive SMS messages to/from Responders in this Data Center. Responders who are using the SMS interface must communicate with Beacon using this number
- Outgoing Message Server — Displays which SMS Gateway is being used to send messages to Responders (Twilio, Nexmo, Bongo Live, etc.). This should not be changed without consulting first with Trek Medics
- Manage Notification List — This link takes you to a screen that allows you to add people who will receive Initial Alerts via SMS for each incident created, but who are not assigned to the incident (for example, supervisors, off-duty managers etc.). The same phone number can be added to the Notification List in as many different Data Centers as you please (this is not true for Responders).
- Hospitals List — Takes you to the add hospitals/MDs section (See: Adding Hospitals Manually)
- SMS Dispatcher List — Add and manage the phone numbers enabled for creating new incidents via SMS. (See: Create Incidents by SMS)
- Unregistered Parties — Shows SMS messages sent to Beacon from numbers not registered as responders with Beacon. (This includes members of the public who texted the wrong number, responders who accidentally used a different SIM on the same phone, or even marketing spam messages).