- Admin Language — Set the language administrative pages will appear in
- Maps Providers — Pick which map provider you will use; these maps show up on both the Web Dashboard and in the Mobile App for responders. Only Google Maps allows satellite view
- Catchment Area Latitude/Longitude — This setting is used to set the default map view for both the Web pages and the Beacon mobile app. (If the map already has your position set, this was likely done when you first created your account.)
- Click the Drop Down next to the Latitude / Longitude coordinates to set the position of your map.
- Point and click where you would like to center the map
- Time Zone — Use this drop-down to set the correct time zone for your service. Your time is based on UTC / GMT time zone. (Link to Time Zone calculator)
- Data Center On? — To create incidents and send messages to responders listed in this data center, this must be set to “Yes”. Changing this setting to “No” will prevent any incidents from being created.
With automated dispatching, you can crowdsource responders – similar to how Uber and Lyft crowdsource taxi drivers. Dispatch automation improves response times, resource allocation, and response coverage.
Included here is a brief description of how they work — but please keep in mind that these Settings can be used in a variety of different combinations, so you we urge you to read a more in-depth discussion of the different Dispatch Automation settings here.
- Maximum Number of First Responders (FRs) per Incident — the set limit on how many responders can be assigned to each incident. It’s a default setting and can be changed when creating a new incident
- Preferred ETA — determines which responders are preferred for an incident based on their ETA. When set at 10 minutes, responders with anon-scene ETA of 10 minutes or less will be assigned to the incident.
- Confirmation Window 1* — The least amount of time (minutes) you are willing to wait for responders to reply to an alert from Beacon
- Confirmation Window 2* — The greatest amount of time (minutes) you are willing to wait for responders to reply to an alert from Beacon
- Custom Incident Labels — Allows managers to customize the Incident Class, Category and Type labels that appear on the Create Incident page – e.g, “Emergency – Trauma: Motor Vehicle Collision”. (See Part D: Creating Incidents)
*For urban environments, the standard preferred ETA is 10 minutes or less. For rural environments, the standard preferred ETA is likely 20 minutes or more, depending on how many responders there are and how big your catchment area is.
This is where you can create and save the different Zone and/or Group Tags your agency uses to organize responders.
Click here to learn how to use Zone and Groups Tags.
- Beacon Gateway Number — This is the phone number that Beacon uses to send and receive SMS messages to/from Responders in this Data Center. Responders who are using the SMS interface must communicate with Beacon using this number. This number is private and should not be shared with the public. All Responders should save this number as a contact in their mobile phone and assign a unique ringtone and vibration to it so that they can distinguish SMS messages coming from Beacon
- Outgoing Message Server — Displays which SMS Gateway is being used to send messages to Responders (Twilio, Nexmo, Bongo Live, etc.). This number should never be changed unless first consulting with Trek Medics
- Supervisor Notices — Supervisor Notices allow you to list people who want to receive updates about each new incident created (for example, supervisors, off-duty managers etc.), but who won’t necessarily be responding to the incident. The same phone number can be added to the Supervisor Notice List in as many different Data Centers as you please (this is not true for Responders). You will be able to tell the difference between a Supervisor Notice and an Incident Alert based on the heading of the SMS and by the fact that Supervisor Notices don’t ask if you’ll be responding as shown in the image here.
- Hospitals List — Takes you to the Hospitals List (this is not necessary to access for the majority of users as all Hospitals can be managed directly through the map).
- SMS Dispatcher List — Add and manage phone numbers enabled for creating new incidents via SMS. (See pages: Create SMS Dispatchers and Create Incidents by SMS)
- Unregistered Parties — Shows SMS messages sent to Beacon from numbers not registered as responders with Beacon. (This includes members of the public who texted the wrong number, responders who accidentally used a different SIM on the same phone, or even marketing spam messages).