Incidents Panel

  1. Red, Yellow or Blue Solid Map Marker – Indicates the location of an active incident. Click the marker to display a pop-up with a summary of the incident. Click the ID number in the pop-up to see the full Incident Details Page
  2. Incident Summary Card – Shows a real-time summary of an Active Incident’s progress
    • This will show how many responders are assigned to this incident
    • This will show the number of responders who have completed their involvement in the incident
  3. Incident ID Number – Clicking on the ID number brings you to the Incident Details Page, which shows a more detailed view of the incident (not necessary to view to manage active incidents)
  4. Incident Caret – Click the caret (∨) to expand and view the incident summary including location, description and responder status
  5. Close Incident button — When clicked, you will be asked to include the reason why the incident is being closed. This explanation will be sent as a message to all Assigned Responders
  6. Geo-Referenced Location — Click on the address to center the map on the Incident Marker.
 If no location could be referenced by the maps provider and the Dispatcher did not manually edit the location before creating the incident, it will say “Unnamed road” or show the nearest road
  7. Caller’s Name and Phone Number as stated by Caller and recorded by the Dispatcher on the Create Incident Panel
  8. Incident Description entered by the dispatcher will show here
  9. Incident Class, Category, and Type (if selected by the Dispatcher when the incident was created). Each of these can customized in the Create Incident Panel
  10. Responder Tags (if selected by the Dispatcher when the incident was created)
  11. Assigned Responder — Will display a list of responders involved with the incident. Click on the icon to center the map on their location (only possible if they are using the mobile app and have given Beacon access to their location)
  12. Responder Status – Gives details on incident response development regarding each specific responder
  13. Assign Additional Responders to the incident after it’s been created by clicking this button and selecting the desired Responders
  14. Filter Active Incidents by Priority Type clicking on the priority you would like to show/hide. Learn more about Incident Priority and how to enable them for your account clicking here.

Responder Panel

Next:> Settings

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