- Click the Incidents Tab
- Then click the plus sign to open the New Incident Panel to create a new incident
- Use the Search Bar to look up addresses, landmarks or by latitude/longitude*
- Add the Incident Map Marker by clicking on the correct location and placing your marker at the desired location
- That location will then be auto-populated in the following checkboxes. Check the box to include it in SMS messages:
- A. Geo-Location (Required): Address location that is stored in the map library. *This address can be edited.
- B. What3Words Address (Optional, SMS Only): Includes the corresponding W3W location in the SMS message
- C. Latitude/Longitude (Optional, SMS Only): Includes the Latitude/Longitude coorinates in the SMS message
- (Optional) Click on the Zone/Group Tags to specify some or all of the Zone/Group Tags that you want to broadcast alerts to
- (Optional) Include free-form text in the Incident Description to provide additional descriptions or comments about the incident
- (Optional) Enter the Caller Name and Caller Phone Number. This is optional and is for Web Dispatchers only so will not be sent to Responders.
- (Optional) Select the Incident Class, Category and/or Type. These can be customized by clicking the Edit button.
- (Optional) Click the Broadcast Alert box if you want to send the alert to all Available Responders
- Then enter the Maximum Number of Responders you’re willing to accept for this incident
- Click the drop-down to select and Pre-Assign Responders
- Click Create at the bottom of the New Incident Panel to create the incident and send the alert
*Note: Latitude / Longitude should be entered using Signed Degrees format: e.g., 42.55782, -120.98657
To learn more about the Broadcast Alert and Assign Responder functions, click here.