- Click Create New Incident
- Add the Address (required)
- Click on the map to place the Red Map Marker where the incident is located. The address will automatically populate.
- Use the Search Bar to find a physical address, nearby landmarks or the latitude/longitude*
- Edit the Address, if necessary
- Add a Description (required)
- It’s important to describe the incident location accurately for SMS Responders who cannot use the map to locate the incident.
- Enter the Caller Name and Number (in case you need to call them back)
- Enter the Incident’s Class, Category and Type (these can be customized by clicking the “Edit” link)
- Select the Dispatch Type (see: Dispatch Types for more explanation on the difference between the Broadcast and Assign options)
- Click Create at the bottom of the New Incident Panel to create the incident and send the alert
*Note: Latitude / Longitude should be entered using Signed Degrees format: e.g., 42.55782, -120.98657
To learn more about the Broadcast Alert and Assign Responder functions, read the Dispatch Types page.