Create an Incident

  1. Click Create New Incident
  2. Add the Address (required)
    1. Click on the map to place the Red Map Marker where the incident is located. The address will automatically populate.
    2. Use the Search Bar to find a physical address, nearby landmarks or the latitude/longitude*
    3. Edit the Address, if necessary
  3. Add a Description (required)
    • It’s important to describe the incident location accurately for SMS Responders who cannot use the map to locate the incident.
  4. Enter the Caller Name and Number (in case you need to call them back)
  5. Enter the Incident’s Class, Category and Type (these can be customized by clicking the “Edit” link)
  6. Select the Dispatch Type (see: Dispatch Types for more explanation on the difference between the Broadcast and Assign options)
  7. Click Create at the bottom of the New Incident Panel to create the incident and send the alert

*Note: Latitude / Longitude should be entered using Signed Degrees format: e.g., 42.55782, -120.98657

To learn more about the Broadcast Alert and Assign Responder functions, read the Dispatch Types page.

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