Add and Edit Responders

Add Responders

  1. Phone Number — Be careful to select the correct international code by using the correct flag
    • Note: If phone numbers begin with “0” when dialing domestically, this should not be included after the country code
  2. Mobile Dispatcher Permissions — Allows the responder to act as a dispatcher and create new incidents through the mobile app
  3. Supervisor View Permissions — Allows the responder to see the location of all other mobile responders on the mobile app map at all times (assuming they have granted location permissions in the app)
  4. Responder Type — Set the type of response workflow required for the responder. (Read more about Responder Type here)
    • Patient Transport — Workflow for responders who will transport patients to the hospital
    • Response Only — Workflow for responders who only respond to the incident scene, but don’t provide transport (e.g., Firefighters, Community Responders etc)
    • Animal Transport — Workflow for animal rescue groups who transport animals to clinics
    • Transfer/Delivery — Workflow for responders who transfer patients and/or make multi-stop deliveries
  5. Transport Mode — Select the type of transport used by the responder
  6. Skill Tags — Assign tags to Responders based on their skills/equipment/training
  7. Zone/Group Tags — Assign tags to Responders based on their geographic zone or other grouping (Read more about Zone/Group Tags here)
  1. All responders that have been registered will appear here under Manage Responders
  2. Responders in Red are logged in and assigned to an active incident, so will not receive alerts for new incidents
  3. Responders in Green are logged in and available, and will receive alerts for new incidents
  4. Responders in Gray are logged out and unavailable, they will not receive new incident alerts
  5. Use the Log In/Log Out Button next to the responder’s name (Note: It’s also possible for Responders to log themselves in/out through the Beacon Mobile App)

Edit Responder Details

To edit a responder’s details:

  1. Edit Icon — Click on the pencil icon next to the responder’s name. This will bring you to the Edit First Responder page where you can edit their details as necessary
  2. Click Save — Once you have edited the information, click the “Save” button

Note: Beacon mobile app users cannot have their phone number changed after the number has been registered with the app. If the phone number was incorrectly entered, delete their account from the website and create a new responder profile with the correct information.


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