Despite Good Samaritan protections, lots of people are reluctant to call 9-1-1 to report overdoses. Groups like Greater Hartford Harm Reduction Coalition and Overdose Lifeline are using Beacon to dispatch community responders equipped with naloxone to reduce response times and offer resources formal 9-1-1 responders can’t.

In Las Vegas, the police department have teamed up with SafeNest, a domestic violence advocacy organization, to dispatch trained counselors to provide support and counseling services the police department can’t. Our Beacon dispatch platform ensures the right responders are sent at the right time.

9-1-1 responders have minimal training in mental health crisis, yet mental health crisis hotlines don’t dispatch their trained crisis counselors. In San Diego, Beacon’s being used to dispatch crisis counselors when calls to 9-1-1 for mental health emergencies have no medical complaint or criminal component.

When stay-at-home restrictions cut at-risk populations off from essential services, community groups in Minneapolis and Seattle quickly banded together through Beacon to set up resource delivery networks and ensure the vulnerable were getting the supplies and medications they need. In other locations, Beacon’s being used to deliver testing supplies and even vaccinations to those same groups.