Improving access to social services that formal responders are unable or under-equipped to provide

Every community has members who can provide specialized support and services, but will never be alerted by the formal 9-1-1 system.

Our Beacon dispatch platform is changing that.

Whether community responders are being alerted by the local dispatch center or are self-dispatching to emergencies, Beacon makes it possible to alert, coordinate and track mobile crisis response teams who have specialized skills, training and experience to offer.

Included here are links to stories about how Beacon is making innovative community policing and mobile crisis response networks possible.

Beacon is just the innovation to quickly connect community members who can provide social and support services that traditional 911 responders cannot.

60 Overdoses in 30 Days: At Work With the Greater Hartford Harm Reduction Coalition

Greater Hartford Harm Reduction Coalition with Hartford Fire Department Distributing Supplies for Covid

In the first 30 days of the program, GHHRC staff has already responded to over 60 overdoses, arriving on-scene on average in less than 6 minutes — and very often before formal emergency responders.

Project Safe 417 now open 24/7 to help domestic violence victims

Ellen Schmidt/Las Vegas Review-Journal) @ellenschmidttt

“This is what community policing can look like. We are doing exactly what society is asking for: give police the role they are good at, which is getting the scene safe, and then allow those of us with the expertise and the access to resources to work with the victims.”

Community response networks use Beacon to support house-bound populations

Meals on Wheels Minneapolis is using the Beacon Dispatch Platform to coordinate local deliveries as part of Covid-19 relief efforts

When stay-at-home restrictions cut at-risk populations off from essential services, community groups in Minneapolis and Seattle quickly banded together through Beacon to ensure the vulnerable were not neglected.

How Beacon enables mobile crisis response networks

Beacon’s flexibility allows a wide range of different response groups to alert, track and coordinate local networks. Here’s a general overview of how Beacon can help your community engage local responders. If you don’t see what you’re looking for, send us an email — we’ll help you figure out what’s needed!

    A witness identifies a need for urgent, rapid support (e.g., an overdose, a domestic crisis, a mental health crises, et al)


    A dispatcher receives the call from the witness, enters the incident location and other essential information into Beacon and sends it as a text message alert to the appropriate community responders (e.g., outreach workers equipped with naloxone, crisis counselors, mental health specialists)


    Community responders reply to the alert indicating their availability; Beacon determines the nearest and most appropriate resources and personnel instructs them to proceed to the location


    Responders locate the victim and update the dispatcher through Beacon, ensuring accountability and maintaining open communications should more resources be needed


    Once on-scene, community responders are able to provide specialized support and services (e.g., naloxone administration, access to shelter and counseling, referrals to specialized care, et al)


    If necessary, responders are able to offer access to additional off-site services, counseling or transport to an appropriate medical facility

Get Started with Beacon Today!

*Discounts for non-profit organizations available.
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